Standard (First class)
3-5 working days
Free on orders over £65.00
Europe and Rest of the World
7-10 working days
Free on orders above £100
Weekend orders will be processed on Monday.
The seller can accept no responsibility for transport delays causing late deliveries. Non delivery of an order must be advised within 7 days of the invoice date for UK orders and 10 days for International orders.
All our products go through a rigorous quality checking process as part of the service we offer to you. Therefore it's very unlikely you will receive faulty goods from us, but in the unlikely event that this may happen then you will be reassured to know that we will be happy to refund or exchange the product as you see fit, once the fault has been verified.
Signatures Are Recommended When Returning Goods.
You will be responsible for any returned goods until they reach us, so please ensure you obtain proof of postage. In the unlikely event of a lost package you will be responsible for claiming from your delivery company - so we recommend sending the package using a Recorded or Special Delivery service if in the UK, or another suitable 'signed for' service if you're located outside the UK.
Once your item has been returned and we find everything is as expected (either faulty or in perfect condition) then you will be credited with the full purchase price of the item. If you paid by payment or debit card then your card will be refunded, otherwise you will be sent payment by a UK company cheque in GBP. If you have any further questions that have not been answered here then please don't hesitate to get in touch with our support team by email infoATforestsecretsskincare.com